Emergency help

Emergency help

The Coronavirus pandemic has impacted on many lives, and continues to have serious effects on our community.  If you are experiencing stress or anxiety then please call our Helpline to speak to a trained counselor.   You can also find out more by visiting www.coronavirus.vic.gov.au or call the Coronavirus Hotline on 1800 675 398. Also call the Coronavirus National Hotline on 1800 020 080 or visit www.health.gov.au

If you are experiencing problems with:

  • Drug and Alcohol
  • Bullying or other matters at school
  • Family Violence
  • Mental health
  • Relationships
  • Online issues
  • Religious Questions

Do you just need someone to talk to? Then call 1800 960009

We provide a free and confidential peer to peer service to Muslim youth by providing realistic and obtainable solutions.

Helpful Referrals

If you have concerns that are beyond the scope of this site, then we recommend the following services:

Emergency help

If you are feeling suicidal or need urgent help call one of the following:

  • Emergency: 000
  • Lifeline: 13 11 14
  • Kids Help Line: 1800 55 1800
  • Suicide Call Back Service: 1300 659 467

If you are using a mobile phone and 000 doesn’t work, you can call 112 to access the Emergency Call Service. If you have a hearing or speech impairment and can access a TTY (teletypewriter), call 106 for the text-based Emergency Call Service.

Living Is For Everyone

  • Website: https://www.livingisforeveryone.com.au
  • The Commonwealth government’s Living Is For Everyone (LIFE) website is a world-class suicide and self-harm prevention resource. Dedicated to providing the best available evidence and resources to guide activities aimed at reducing the rate at which people take their lives in Australia, the LIFE website is designed for people across the community who are involved in suicide and self-harm prevention activities.

Psychologists & mental health practitioners

The Australian Clinical Psychology Association locator

The Australian Psychological Society referral service

  • Free call: 1800 333 497 (outside Melbourne)
  • Email: referral@psychology.org.au
  • Website: https://www.psychology.org.au/ReferralService/About
  • The Australian Psychological Society offers a referral service. They will provide the names of private psychologists in the ACT who offer the services you want (eg, cognitive behavioural therapy or interpersonal therapy for depression). Alternatively, use the online search on the website to find a practitioner in your area.

Beyond blue Directory of Mental Health Practitioners

  • Phone: 1300 22 4636 (Info Line)
  • Website: https://www.beyondblue.org.au/index.aspx?link_id=107.1007
  • For the cost of a local call, the beyondblue info line provides callers with access to information and referral to relevant services for depression and anxiety related matters. Visit the above website to find the relevant Mental Health Practitioner in your area.

Better Health Channel

  • Website: https://www.betterhealth.vic.gov.au
  • Visit this website to search for a health professional in Victoria. More than 38 000 health professionals are listed on this database. To find help, click on “Health services” in the left menu.

Directory of bilingual mental health professionals

Telephone counselling & helplines

beyondblue Info Line

  • Phone: 1300 22 4636 (24 hour service)
  • For the cost of a local call, the beyondblue info line provides callers with access to information and referral to relevant services for depression and anxiety related matters (not a counselling service).

CAN Mental Health Phone Connections

Kids Helpline

  • Phone: 1800 55 1800(24 hour service)
  • Website: https://www.kidshelp.com.au
  • Provides specialised help for young people aged 5 to 25 years, and is staffed by professional counsellors. Daily web-counselling available (see website for current times) and email counselling (not for crisis).


  • Phone: 13 11 14(24 hour service)
  • Website: https://www.lifeline.org.au
  • Volunteers with professional support, trained in responding to callers concerned about suicide. Provides general counselling and referrals to services in caller’s local community. Calls to Lifeline from a landline are usually the cost of a local call, and calls from mobile phones are free of charge.


  • Phone: 1300 78 99 78(24 hour service)
  • Website: https://www.mensline.org.au/
  • Provided by professional staff. The website also includes moderated forums with specific spaces for Aboriginal and Torres Strait Islander, Vietnamese and Arabic men, rural men, partners/children.

PANDA. Post and Antenatal Depression Association Inc

SANE Mental Illness Helpline

  • Phone: 1800 18 SANE (1800 18 7263)
  • Website: https://www.sane.org/information/helpline
  • Provides information and referral for callers concerned about mental illness anywhere in Australia (not a counselling service).

Suicide Call Back Service

  • Phone: 1300 659 467(24 hour service)
  • Website: https://www.suicidecallbackservice.org.au
  • The Suicide Call Back Service provides crisis counselling to people at risk of suicide, carers for someone who is suicidal and those bereaved by suicide, 24 hours per day 7 days a week across Australia. People who are not linked in with current professional support can also access up to six sessions of ongoing counselling with the same counsellor at times scheduled to suit you.

Veterans and Veterans Families Counselling Service

  • Phone: 1800 011 046
  • Website: https://at-ease.dva.gov.au
  • The VVCS provides counselling and group programs to Australian veterans and peacekeepers and their families and is run by qualified psychologists or social workers. Visit the website for more information about mental health and online resources.