Helpline Support

The helpline is available Monday to Sunday, from 8am- 6pm (EST) free for all of our callers. We uphold the virtues of keeping all our calls anonymous and confidential in order to provide our help seekers with an empathic and comfortable environment. Our main focus is to listen and understand and provide our help seekers with any information they need so they are assured that they are not alone.

In a society, where young Muslims are being surrounded by negative portrayals of their religion and facing issues that they may not yet understand, Islamicare aims to use Islamic fundamentals as tools to find solutions. The lack of understanding of their cultural issues from mainstream service providers are also a challenge and this is where we try to fill the gap.

All our counsellors are qualified telephone counsellors/ welfare counsellors or psychologists. Our counsellors can provide peer to peer counselling. They display an in-depth understanding of the issues facing Muslim youth and are involved in the Muslim community and the wider Australian community. Their diversity facilitates Islamicare in serving Australian Muslim families of various backgrounds and experiences.

Islamicare has developed an extensive orientation process, as well as an on-going training program. During the orientation process, counsellors are provided with extensive instruction and support on phone and chat counselling, as well as counselling within an Islamic framework. At this time they receive further in-depth training on the issues facing Muslim youth in Australia. This training has been developed in conjunction with other counselling professionals, health care workers, and social service organizations. Islamicare also provides educational development training for its counsellors. This on-going training focuses on specific issues, such as depression, suicide, family violence, etc. during each session.